At LavaYoga, we care deeply about transparency, fairness, and your overall experience.
Our digital yoga guides are crafted with attention, mindfulness, and quality — designed to bring balance, strength, and calm directly to your space.
Since our offerings are 100% digital, they are available for instant access right after your payment is completed.
There are no shipping delays, no waiting — and therefore, no physical returns.
However, we understand that sometimes unexpected situations occur.
To maintain integrity and customer satisfaction, we offer a limited refund policy that reflects both fairness and practicality.
Eligibility for Refunds
You may request a refund under the following specific conditions:
- Duplicate Purchase — If you accidentally bought the same digital guide or bundle more than once, we will issue a full refund for the duplicated transaction.
- Technical Issues — If you experience verified technical problems that prevent you from accessing, downloading, or viewing the product you purchased.
- Incorrect Product Delivered — In rare cases of system error or human oversight, if you received a product other than the one you ordered, we will promptly correct it or provide a refund.
- Non-Delivery — If, due to unforeseen technical issues, your digital guide was never delivered or accessible through your account.
All refund requests must be submitted within 7 calendar days of the original purchase date.
Beyond this period, we cannot guarantee the ability to process refunds, as full access to the digital materials is already granted.
Non-Refundable Situations
Because all LavaYoga products are digital and instantly accessible, refunds cannot be issued in the following situations:
- Change of mind or personal preference after access has been provided.
- Successful download or streaming of the digital content.
- Inability to use the material due to personal device limitations, low storage space, or software incompatibility not caused by us.
- Lack of time or motivation to use the purchased guide (as access remains available without expiry).
We encourage every customer to review product descriptions, previews, and sample materials carefully before purchasing.
Our guides are designed to be clear, practical, and fulfilling — supporting you on your path toward mindful growth and balance.
Refund Process
If you believe your situation qualifies for a refund, please contact our support team within 7 days of purchase.
Provide your order number, purchase email, and a brief explanation of the issue.
Our team will review your request within 3–5 business days and respond with a resolution.
If your refund is approved, it will be processed using the same payment method you used for the purchase.
Processing times may vary depending on your bank, digital wallet, or payment provider.
Commitment to Fairness and Awareness
Every decision we make is guided by awareness and respect.
We strive to treat each refund request with fairness, understanding, and mindfulness.
Our goal is not only to protect the integrity of our digital products but also to ensure that every customer feels supported and valued.
When you choose LavaYoga, you invest not only in a digital guide but also in your personal growth, peace, and transformation.
We invite you to use every session as a journey inward — toward strength, clarity, and presence.
Thank you for choosing LavaYoga — a space where energy flows freely, learning happens gently, and every breath brings you closer to balance.